INSTRUCTIONS

The MSQ questionnaire consists of thirty questions. Read each statement, and select which of two options (Yes or No) would most likely apply to you in the workplace situations described.

Drawing upon your past experience, please give an indication of how you think you would typically behave in the management or work situations described. Please ensure that you answer all the questions carefully, but without taking too long on each question; your first response will tend to be the best one. Try to answer the questions as candidly as possible; this will provide you with the greatest benefit.

Management Styles 1. I typically am results-oriented, but encourage quiet times and moments for reflecting and planning. Yes    No    2. I typically ensure that employees have a stake in knowing the goals and standards, and believe that the tracking of performance toward them is a key source of motivation. Yes    No    3. I typically believe that management has the responsibiltity and experience to solve problems, and employees should only be involved in a limited way. Yes    No    4. I typically see communication as a two-way street; both parties are responsible for making sure that understanding is complete. Yes    No    5. I typically believe that training can and should be delivered by the Training Department, who are the experts. Yes    No    6. I typically take responsibility for planning and scheduling, as employees usually can’t be expected to know how to handle those tasks. Yes    No    7. I typically give regular feedback, both complimentary and corrective, so that both types are seen as normal and welcome. Such feedback is essential in shaping desired behaviors. Yes    No    8. I typically see breakdowns in communication as the other person’s fault rather than my own. Yes    No    9. I typically recognize that staff have many priorities and aren’t always available; achieving results is more important than putting in time. Yes    No    10. I typically assign tasks and activities quickly, often without an explanation of why. Yes    No    11. I typically avoid blaming employees, and prefer to view problems as opportunities for learning. Yes    No    12. I typically am activity-oriented, and want to see people keeping busy all of the time. Yes    No    13. I typically believe that planning and scheduling are part of any task or assignment, and are therefore the responsibility of everyone. Yes    No    14. I typically confirm and seek closure with a summary: "Let me see if I understand what you’ve been saying. You feel that " Yes    No    15. I typically make most of the decisions, and expect employees to put these decisions into action. Yes    No    16. I typically avoid discipline in the hope that the problem will go away or get better on its own. Yes    No    17. I typically elicit opinions and viewpoints of others to get a broader perception of things. Yes    No    18. I typically use directive questions that tend to lead the respondent into saying what is expected (i.e. the reply is often guarded). Yes    No    19. I typically believe that the training and development of the team is too important to be delegated. Yes    No    20. I typically do not summarize or confirm understanding in conversations, and often assume that the message clarity is mainly the listener’s responsibility. Yes    No    21. I typically expect people to be available whenever they are needed; "putting in time" is of prime importance. Yes    No    22. I typically take time to weigh evidence, explore alternatives, test assumptions, and evaluate the soundness of the inputs and outputs. Yes    No    23. I typically encourage employees closest to the problem to solve it, and give training and coaching when necessary. Yes    No    24. I typically am better at listening for facts and content than for feelings and intent. Yes    No    25. I typically see the need to correct inappropriate behavior when it is first recognized, before it becomes habit and is harder to correct. Yes    No    26. I typically allow employees to make decisions, and work with employees in advance to work out the types of decisions each is responsible for. Yes    No    27. I typically tend to look for who or what is to blame first, before looking for a solution. Yes    No    28. I typically am unaware of any personal bias or alternative ways of viewing things. Yes    No    29. I typically give the speaker full attention and a "clean slate" (no prior listener bias or assumptions). Yes    No    30. I typically give only limited feedback to the people that I manage. 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